Privacy Policy

Effective date: Feb 6, 2026

This Privacy Policy explains how Chat Pilot ("Chat Pilot", "we", "us") collects, uses, and shares information when you visit our website, create an account, and use our product and related services (collectively, the "Services").

Information We Collect

  • Account information: email address and basic profile data used to create and manage your account.
  • Workspace and configuration data: agent settings, widget configuration, and connector configuration you provide.
  • Content you upload: documents and knowledge sources you choose to ingest into your workspace.
  • Chat and usage data: messages sent through the dashboard and embedded widget, plus metadata needed to deliver the Services.
  • Log and device data: IP address, browser type, pages viewed, and timestamps.

How We Use Information

  • Provide, maintain, and improve the Services (including generating assistant responses).
  • Authenticate users, secure accounts, and prevent abuse.
  • Operate analytics to understand product performance and reliability.
  • Communicate with you about the Services, updates, and support.

How We Share Information

We share information only as needed to operate the Services:

  • Service providers: hosting, databases, and operational tooling (e.g. authentication/storage vendors).
  • AI processing providers: we may send text and relevant context to AI model providers to generate responses.
  • Legal and safety: to comply with law, enforce our terms, or protect users and the Services.

Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention may vary by data type and workspace settings.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

Your Choices

  • Access and update account information from your account settings.
  • Request deletion of your account (and associated data where applicable).
  • Control what content you upload and what connectors you enable.

International Transfers

If you access the Services from outside the region where our infrastructure is located, your information may be transferred and processed in other countries.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the effective date and take reasonable steps to notify you.

Contact

Questions about this Privacy Policy? Contact us at support@chatpilot.ai.